Returns & Refunds
I want you to be happy with your Josh Grey Studio purchase. This policy explains how cancellations, returns, damaged products and refunds are handled.
For help with an order, contact hello@joshgreystudio.com.
Changing Your Mind
If you are a UK consumer purchasing online, you generally have the right to cancel your order without giving a reason.
You must tell me that you wish to cancel within 14 days of receiving your order.
After notifying me that you wish to cancel, you then have 14 days to return the product.
To start a return, contact hello@joshgreystudio.com with your order number before sending anything back. I will provide the appropriate return instructions.
Return Condition
You may inspect the product as you reasonably would in a shop.
Returned products should be kept in their original condition as far as reasonably possible. If a product has been handled beyond what is reasonably necessary to inspect it and its value has been reduced as a result, the refund may be reduced where permitted by law.
Please package returned artwork carefully to protect it during transit.
Return Postage
Unless the product is faulty, damaged, incorrect or not as described, you are responsible for the cost of returning an unwanted product.
Please obtain proof of postage when returning an item.
Refunds
For eligible change-of-mind cancellations, refunds will be made within 14 days of receiving the returned product, or within 14 days of receiving evidence that it has been sent back where applicable.
Refunds will be made to the original payment method.
Where you paid for standard outbound delivery, the standard delivery charge will also be refunded where required by law. As standard UK delivery from Josh Grey Studio is currently free, there will normally be no outbound delivery charge to refund.
Damaged, Faulty or Incorrect Products
If your product arrives damaged, faulty, incorrect or not as described, please contact hello@joshgreystudio.com as soon as reasonably possible.
Please include:
Your order number
A description of the problem
Clear photographs showing the issue where appropriate
Photographs of the packaging if the item was damaged during delivery
Depending on the circumstances and your legal rights, an appropriate remedy may include a replacement, repair or refund.
You will not be required to bear return costs where Josh Grey Studio is legally responsible for the problem.
Personalised or Custom Products
If Josh Grey Studio accepts an order for artwork that is made specifically to your individual specifications or clearly personalised for you, the normal change-of-mind cancellation right may not apply.
This exception does not affect your rights if a personalised or custom product is faulty, damaged or not as described.
Your Statutory Rights
Nothing in this policy limits or excludes your statutory rights under UK consumer law.
Contact
To request a return, report a problem or ask about a refund, contact:
Josh Grey Studio