Privacy Policy

Last updated: 21 August 2026
Josh Grey Studio respects your privacy and is committed to protecting your personal information. This privacy policy explains what information is collected when you visit this website, place an order or contact Josh Grey Studio, and how that information is used.
Josh Grey Studio is operated by Josh Grey as a sole trader in the United Kingdom.
For any questions about this privacy policy or your personal information, please contact hello@joshgreystudio.com.

Information I Collect

When you use this website, place an order or get in touch, I may collect information including:
  • Your name
  • Email address
  • Billing and delivery address
  • Telephone number, where required for an order or delivery
  • Details relating to your order
  • Messages or enquiries you send to Josh Grey Studio
  • Technical information relating to your use of the website, such as device, browser, IP address and website activity
  • Marketing preferences, where you have chosen to provide them
Payment information is processed securely by the payment providers used by this website. Josh Grey Studio does not directly store your full payment card details.

How Your Information Is Used

Your personal information may be used to:
  • Process and fulfil your orders
  • Arrange production and delivery of your purchases
  • Provide order confirmations, delivery updates and customer service
  • Respond to enquiries or requests
  • Process returns, refunds or resolve problems with an order
  • Maintain appropriate business, tax and accounting records
  • Maintain and improve the website and understand how it is used
  • Prevent fraud and protect the security of the website
  • Send marketing communications where you have chosen to receive them

Lawful Bases for Processing

Under UK data protection law, personal information must have a lawful basis for being processed.
Josh Grey Studio primarily processes personal information where:
  • It is necessary to perform a contract with you, such as processing, producing and delivering an order.
  • There is a legal obligation, such as retaining appropriate financial and transaction records.
  • There is a legitimate interest, such as operating and improving the business, providing customer service and maintaining website security, where those interests do not override your rights.
  • You have given consent, where consent is required, such as for certain marketing communications or non-essential cookies. You may withdraw your consent at any time.

Who Your Information May Be Shared With

Josh Grey Studio uses trusted third-party services to operate the website and fulfil orders. Your information may therefore be shared where necessary with:
  • Squarespace, which hosts and operates the website and online store
  • Gelato, which produces and fulfils physical products and arranges their delivery
  • Payment processors used to securely process transactions
  • Delivery and logistics providers involved in delivering your order
  • Analytics, website and marketing service providers where applicable
  • Professional advisers, regulators or authorities where required by law
Only information reasonably necessary to provide the relevant service is shared.
Some service providers may process information outside the United Kingdom. Where this happens, appropriate safeguards required by applicable data protection law are relied upon.

How Long Information Is Kept

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer service and meeting legal, tax and accounting obligations.
Different types of information may therefore be retained for different periods. When information is no longer required, it will be deleted or otherwise securely disposed of where appropriate.

Cookies

This website uses cookies and similar technologies to operate correctly, remember preferences, understand website usage and, where applicable, support analytics and marketing.
Some cookies are strictly necessary for the website to function. Where required by law, non-essential cookies will only be used with your consent.
You can manage your cookie preferences through the cookie controls provided on this website.

Your Rights

Under UK data protection law, depending on the circumstances, you may have rights relating to your personal information, including the right to:
  • Request access to the personal information held about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information in certain circumstances
  • Request restriction of how your information is processed
  • Object to certain uses of your information
  • Request transfer of your information in certain circumstances
  • Withdraw consent where processing is based on consent
To exercise any of these rights, contact hello@joshgreystudio.com.

Complaints

If you have concerns about how Josh Grey Studio handles your personal information, please contact hello@joshgreystudio.com first so that I can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Changes to This Policy

This privacy policy may be updated occasionally to reflect changes to the website, services or legal requirements. The latest version will always be published on this page with the date it was last updated.